Help Center

Essential Guides

Start with these step-by-step articles to configure your account and keep your listings up to date:

• Company onboarding checklist.
• Posting loads, vehicles, and warehouse capacity.
• Managing user roles and permissions.
• Using saved searches, alerts, and marketplace messaging.
• Uploading compliance documents and tracking their status.

Tools & Integrations

Explore advanced capabilities when you are ready to scale:

• Connecting GPS and telematics providers for live tracking.
• Automating document workflows with templates.
• Integrating the FreightEx.eu API with your TMS or ERP.
• Setting up analytics dashboards and performance reports.

Support Channels

Need help? Choose the option that works best for your team:

• In-platform chat: available directly from the dashboard during business hours.
• Email: submit requests to support@freightex.eu for technical or compliance questions.
• Phone: reach our support desk at +43 676 69 59 624.
• Training: request personalised sessions through our training programme.

Incident Response

If you encounter suspicious activity or a service disruption, please notify us immediately with as much detail as possible. Our operations team monitors the platform 24/7 and will keep you informed of any major incidents.

Stay Informed

We publish release notes and roadmap updates in the Help Center so you can plan ahead. Subscribe to notifications to receive alerts about new features, planned maintenance, and security advisories.