Frequently Asked Questions

Getting Started

Who can join FreightEx.eu?

FreightEx.eu is open to legally established transport companies, freight forwarders, and logistics providers operating across the EU and neighbouring regions. We also onboard shippers and manufacturers that manage their own capacity.

Is there a free trial?

FreightEx.eu currently operates free of charge for registered businesses. While we may introduce paid plans in the future, you can use the platform without subscription fees until further notice.

What languages and currencies are supported?

The interface is available in English, and all communications and documentation are provided in English. Pricing and invoices, if applicable in the future, will be issued in euros.

Registration & Verification

Which documents do I need to provide?

We typically request an EU transport licence (or national equivalent), valid CMR insurance, company registration documents, and proof of business address. Depending on your services we may ask for additional evidence such as vehicle registrations or warehouse permits.

How long does verification take?

Once you upload the required documents our compliance team usually validates the account within one business day. Complex cases or missing paperwork may take longer; we will keep you informed throughout the process.

Can multiple employees use the same company profile?

Yes. You can create user roles for dispatchers, sales, finance, or external agents. Each user receives individual credentials and permissions to keep your data secure.

Using FreightEx.eu

How do I publish loads or vehicles?

Once logged in, click “Post Load” or “Post Vehicle” and enter the route, equipment, and timing information. You can reuse templates, duplicate past listings, and schedule availability ahead of time.

What search tools are available?

Advanced filters let you target lanes, dates, body types, ADR, temperature control, and more. Saved searches and alerts notify you the moment matching offers appear.

Can I integrate my telematics or TMS?

Yes. FreightEx.eu supports GPS integrations, status webhooks, and a REST API for load, vehicle, and messaging data. Visit our API documentation for technical details.

Billing & Plans

What are the subscription options?

Plans scale from single-dispatch packages to enterprise bundles with unlimited seats, API access, and priority support. Please contact our sales team for current pricing tailored to your fleet size.

How do invoices and payments work?

Invoices are issued monthly and payable via SEPA transfer or credit card. You can download invoices at any time from the billing area of your account.

Are there marketplace commissions?

No. FreightEx.eu charges a flat subscription fee. Deals negotiated between members remain commission-free.

Security & Support

How is my data protected?

We operate on EU-based infrastructure with encryption in transit and at rest, multi-factor authentication, audit logging, and regular penetration testing. Access to sensitive information is restricted to authorised staff.

Where can I get help?

Support is available via in-platform chat, email, and phone during business hours. You can also request personalised onboarding or training sessions for your team.

What happens if I encounter fraudulent activity?

Please report suspicious behaviour immediately. We investigate every case, can suspend accounts, and collaborate with authorities when necessary to protect our community.

Still Have Questions?

Contact us and we will be happy to assist.